How to Book
We run this job out to Arcadia from Burbank, about 17 miles each way, so we schedule roller replacement visits rather than working same-day drop-ins for this distance. Call and tell us the door width - single or double - and whether you're hearing grinding, seeing a roller stuck off its track, or just noticing a rough ride. That's usually enough for us to bring the right roller count and stem length on the first trip.
If you're not sure whether it's the rollers or the track itself, a photo of the roller where it meets the track helps us plan before we're on site. We'll ask about the door's approximate age too - on a house built in the 1960s the original hardware is often still there, unreplaced, which changes what we bring.
Parts We Carry
For a door this age and width, we stock nylon rollers with sealed ball bearings in the stem lengths that fit both short-stem and long-stem steel doors, since Arcadia's mid-60s builds show up with either depending on who installed the door originally. Nylon runs quieter than the steel rollers these doors shipped with and doesn't need the same lubrication schedule.
We also carry steel rollers for owners who want to match original hardware exactly, though most people switch to nylon once we explain the noise difference. On a wider two-car door we bring extra rollers on the truck rather than the standard eight-count set, since a 16-foot door commonly needs ten to twelve depending on track spacing.
What the Repair Takes
Roller replacement on a single-car door usually runs under an hour once we're on site. A wider two-car door with ten to twelve rollers takes longer, mostly because we're checking track alignment section by section as we go, not just swapping rollers one for one. We won't rush that check - a roller job on a door with a bent track that we don't catch means a callback.
One honest limit: if the rollers are original steel and the stems have rusted into the hinge brackets, freeing them without damaging the bracket sometimes takes real time, and on an older double door we may need to replace a hinge along with the roller rather than force it loose.













